Subject	Apparently they do. ~3500 miles on his engine and the
Posted by	AshsZ on January 13, 2004 at 11:33 PM
	This message has been viewed 64 times.
In Reply To	If it was under warrnty, it means it was something they posted by Guapo on January 13, 2004 at 09:37 PM
Message	water pump bearing failed and as a result, it screwed the seal up and it was puking coolant. That was a brand new OEM pump, but he had replaced the alternator himself shortly after we built the engine because its front bearing was whining (and we dont put new alternators on engine builds unless the customer pays for it, and he didn't). In replacing the alternator we think he overtightened the belt and it overstressed the water pump bearings and made them fail. We aren't sure of that, but the pump was brand new and it failed in 3500 miles. The thermostat was also brand new. We dont re-use that in an engine build either. It was correctly installed as well, but it stuck wide open because of a manufacturing defect and it wasn't noticed when it was installed. I wouldn't call it fixing our mistakes by any means - but we stepped up to the plate and took care of him regardless. You would probably be amazed at how much of this kind of stuff Z1 takes care of; we would have an entire page of these kinds of posts almost weekly if people were to actually talk about them. Josh is certainly a customer we appreciate because he appreciates us. Thanks Josh! [ ashleypowers.com ] [ agpowers@bellsouth.net ] [ Zemulator Information Sheet ] [ Z1 Motorsports Website ] Enthusiasts soon understand each other. --W. Irving. Are you an enthusiast?
Follow Ups	Z owner Trials and Tribulations: - therinL 19:23:13 01/13/04 WOW, now THAT'S customer service! (n/m) - zboost 19:26:25 01/13/04 lol really wish they were closer to me! 8hr eachway :( (n/m) - Wagz 19:29:11 01/13/04 Same here, but I'm still taking it to them for my build (n/m) - ZPilot(Miami) 20:24:44 01/13/04 very cool....you must have spent some money there. - Red ZX (Sr. N00b) 19:30:01 01/13/04 Yea I spent some money there: =) - therinL 19:35:44 01/13/04 Meh. Just get some unchromed stockers in good cond. - KILLR300ZX 20:53:10 01/13/04 Very cool! Steve Long must be in charge over there LOL (n/m) - michaelkih 19:51:35 01/13/04 I think your problems stem from the fact you don't have the - vorpalZ 19:53:56 01/13/04 Thats great customer service! (n/m) - Madhatter10-6 20:04:05 01/13/04 From my experience that is fairly typical service from Z1. - JonnyZ (DC) 20:07:31 01/13/04 love that yeller (n/m) - dpjax 20:13:04 01/13/04 thx =) (n/m) - therinL 21:40:53 01/13/04 Z1 stayed until 8pm 2 nights in a row for me. (n/m) - teebo123 20:24:57 01/13/04 Re: Z owner Trials and Tribulations: - SR Productions (C5 Bound) 20:38:40 01/13/04 man, other businesses could learn something here (n/m) - naZeer (Houston) 21:09:15 01/13/04 were those pics taken w/a camera phone? (n/m) - fourZero 21:11:32 01/13/04 Some of them, yes: - therinL 21:54:08 01/13/04 quality... =) - fourZero 22:02:15 01/13/04 Chop-buster... =) (n/m) - therinL 22:06:31 01/13/04 cuz their tiny CMOS optics give pics a "pastel" look (n/m) - Borg79(ON) 22:05:41 01/13/04 What does CMOS have to do with it? (n/m) - therinL 22:07:14 01/13/04 Thats awesome that they were willing to go to so much - Guapo 21:13:55 01/13/04 I don't know if I'd say those were "mistakes" - fourZero 21:26:57 01/13/04 If it was under warrnty, it means it was something they - Guapo 21:37:11 01/13/04 niXit's injectors "just failed" - fourZero 21:39:40 01/13/04 amazing coicidence that brand new water pump and thermostat - Guapo 21:46:33 01/13/04 multiple failures of new parts in a close timeframe - fourZero 21:54:38 01/13/04 that we can agree on. (n/m) - Guapo 22:07:43 01/13/04 Im not sure why they failed: - therinL 22:21:03 01/13/04 Apparently they do. ~3500 miles on his engine and the - AshsZ 23:33:19 01/13/04 Supposivly new waterpump and thermostat failing together :-/ - Snoguitar 21:37:53 01/13/04 *supposedly :) (n/m) - Spee 22:38:08 01/13/04 *Supposably :) (n/m) - Snoguitar 22:51:49 01/13/04 you guys are gay (n/m) - Guapo 22:52:53 01/13/04 Bleh, Guapo cockblocked my Delete. (n/m) - Snoguitar 22:53:58 01/13/04 Oh the sarcasm! (n/m) - RegalZ 21:27:22 01/13/04
Post a Followup	You cannot reply to this message because you are not logged in.